You see your piece before it travels.
Before anything leaves Sint Maarten, we send you full photographs and video of the actual item — your watch, your serial, your stone. Not a catalogue image. You approve what you are receiving before it moves, which is why very little comes back.
If something is still not right, here is exactly what happens.
Fine jewellery — 7 days
Contact us within 7 days of delivery. Once we have approved the return and the piece is back with us, unworn and complete, we refund in full to the original payment method.
Watches — 7 days, exchange or credit
Timepieces are exchanged or credited rather than refunded. Contact us within 7 days of delivery. Once the watch is back with us and inspected, we will either exchange it for another piece of your choosing, or issue a credit valid for 30 days against anything we carry.
A watch that has been worn, sized or had its seals broken cannot return to the case as new — which is why every authorised dealer treats timepieces differently from jewellery, and why we show you yours in full before it ships.
Condition
Either category, the piece comes back:
- Unworn and unaltered — not sized, engraved or adjusted
- In its original packaging, with all boxes, papers, warranty card and protective seals intact
- Watches with every link as supplied
Pieces we cannot take back
Special orders, bespoke commissions, engraved or personalised pieces, and pierced earrings (for hygiene) are final. We will always tell you before you commit if a piece falls into this category.
Return shipping
Outbound shipping and all import duties and taxes are ours. Return shipping is arranged and paid by the client, and must be fully insured for the value of the piece — we confirm that value when we approve the return.
Clients in the United States return by FedEx to a US address. No international shipping, no customs forms, no export paperwork. Everywhere else, returns travel by FedEx or DHL. We send the address and the instructions once the return is approved.
How to start a return
- Email orders@littleeurope.sx or WhatsApp +1 (721) 588-8809 within 7 days of delivery
- Tell us your order number and what is wrong
- We confirm approval and send you the return address, the carrier and the insurance value
Please do not send anything back before we have approved it. An uninsured parcel, or one that arrives unannounced, is at the client’s risk.
Resizing and adjustment
A ring that does not fit is not a return — it is a service, and we handle it. See Warranty & Repairs.
If something has genuinely gone wrong
Fifty years on Front Street were not built on counting clauses. Tell us what happened and we will look at it properly.